Child Safety Policy

Our commitment

Classbookly is an online marketplace connecting students with independent teachers. We are not a school or childcare provider, but we take the safety of young learners seriously and design the Platform to reduce risk, require parental consent where appropriate, and give families a way to report concerns quickly.

Age requirements

• Children under 13 may not use Classbookly.
• Students aged 13-17 may use the Platform only with verified parental or guardian consent.
• A minor account cannot book lessons until consent has been confirmed.

Parental responsibility

• Parents or guardians are responsible for supervising their child's use of the Platform.
• We strongly recommend that a parent or guardian remains nearby during lessons, especially for younger learners.
• Parents or guardians may contact support about bookings, safety, or account removal at any time.

Teacher verification

• All teachers complete profile review, intro video review, and a teaching quiz before publishing.
• English teachers must upload a teaching certificate as part of verification. CVs are optional supporting documents.
• Teachers who offer lessons to children may be asked for additional declarations or supporting information.
• Classbookly may suspend, unpublish, or permanently remove teachers who fail to meet safety expectations.

Lesson environment

• Lessons take place via third-party video conferencing tools selected by the teacher, such as Zoom or Google Meet.
• Classbookly does not record lessons by default.
• We recommend lessons take place in shared family spaces rather than closed private rooms.

Reporting concerns

If you have any concern about a teacher's behavior or a minor's safety:

• Use the in-product reporting tools where available
• Email safety@classbookly.com
• Include as much detail as possible so we can investigate quickly
• Reports involving minors are prioritized

If a child is in immediate danger, contact local emergency services first.

Our response

When we receive a report involving a minor, we may review account records, restrict access, suspend a teacher during investigation, or cooperate with law enforcement where required by law.

Data protection for minors

• We collect only the minimum data needed to operate the account and confirm parental consent.
• We do not use minors' data for advertising.
• Parents or guardians may request deletion of a child's data at any time, subject to legal retention requirements.
• See our Privacy Policy for more details.

Contact

• Email: safety@classbookly.com
• General support: hello@classbookly.com