Privacy Policy

1. Who We Are

Classbookly is operated by E-native sp. z o.o. ("we", "us", "our"), registered in Poland. We act as the data controller for personal data processed through the Platform. Contact: hello@classbookly.com.

2. Data We Collect

2.1 Account data

When you register, we collect information such as name, email address, password hash, timezone, and account role. For students, we may also collect date of birth and parent or guardian contact details where required for consent. For teachers, we collect profile information such as headline, bio, specializations, teaching category, and meeting link.

2.2 Uploaded content

We store profile photos, intro videos, and supporting verification documents. For English teachers, this includes a teaching certificate. CVs are optional supporting documents. Files are stored in Supabase Storage (EU region).

2.3 Booking data

We store lesson schedules, availability windows, blocked dates, subscription details, cancellation and reschedule history, and lesson status events such as no-shows.

2.4 Payment data

Payment information is processed by Stripe and is not stored on our servers. We store Stripe customer, subscription, and connected account identifiers needed to operate billing and payouts.

2.5 Usage data

We may collect limited analytics and operational logs to understand product usage, detect abuse, and improve the Platform. We do not use tracking cookies for advertising.

3. How We Use Your Data

• To create and manage your account
• To display teacher profiles on the marketplace
• To facilitate lesson booking, scheduling, and reminders
• To process payments and payouts through Stripe
• To send transactional emails and in-product notifications
• To verify teacher eligibility and qualifications
• To enforce platform rules, including child safety and no-show policies

4. AI Processing

During teacher verification, quiz answers and uploaded verification documents may be analyzed by AI to assist our review team. AI-generated summaries are advisory only. Final verification decisions are made by human reviewers. Teacher data is not used by us to train general AI models.

5. Data Sharing

We share personal data only with service providers that help us operate Classbookly:

• Supabase - database and file storage
• Stripe - payment processing and payouts
• Resend - transactional email delivery
• Vercel - application hosting
• Anthropic - AI-assisted teacher verification

We do not sell personal data and we do not share data with advertisers.

6. Data Retention

Account data is retained while your account is active. You may request deletion at any time. After deletion, we may retain limited billing, payout, and compliance records for the period required by law. Uploaded files are deleted within a reasonable operational window after account deletion unless we must retain them to handle a dispute, safety issue, or legal obligation.

7. Your Rights

If you are in the EU/EEA or another jurisdiction with data protection rights, you may have the right to access, correct, delete, restrict, object to, or port your data, and to withdraw consent where processing depends on consent.

To exercise these rights, contact us at hello@classbookly.com.

8. Security

We use industry-standard security measures such as HTTPS, hashed passwords, role-based access controls, database policies, and restricted access to production systems. No system can be guaranteed perfectly secure, but we work to minimize risk and respond quickly to incidents.

9. Children

Children under 13 may not use Classbookly. Students aged 13-17 may use the Platform only with verified parental or guardian consent. We collect only the data needed to operate the account, confirm consent, and provide the service safely. We do not use minors' data for advertising.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date shows the most recent revision, and material changes will be communicated where required.

11. Contact

For privacy-related questions, contact hello@classbookly.com.