Terms of Service

1. About Classbookly

Classbookly ("Platform", "we", "us") is an online marketplace connecting students with independent teachers. The Platform is operated by E-native sp. z o.o., registered in Poland. Classbookly facilitates discovery, booking, scheduling, and payment for lessons but does not provide teaching services directly.

2. Accounts

By registering, you agree to provide accurate information, keep your account secure, and use the Platform in accordance with these Terms.

2.1 Student accounts

Students must be at least 13 years old to use Classbookly. Students aged 13-17 may use the Platform only with verified parental or guardian consent. Children under 13 may not use Classbookly.

2.2 Teacher accounts

Teacher accounts are for adults aged 18 and over. Before publishing a storefront, teachers must complete the verification process, including profile review, an intro video, a teaching quiz, and a teaching certificate for English teachers. CVs are optional supporting documents. Classbookly may request additional supporting documents if needed.

3. Lessons

3.1 Lesson formats

All lessons on Classbookly are individual 1:1 sessions. Trial lessons are 25 minutes and free for students. Regular lessons are 25 minutes (minimum $5) or 45 minutes (minimum $8) and are booked as recurring weekly subscriptions.

3.2 Breaks and schedule alignment

Every lesson includes a required buffer after it ends: 5 minutes after a 25-minute lesson and 15 minutes after a 45-minute lesson. The Platform uses these buffers to prevent back-to-back scheduling conflicts and to keep teacher calendars aligned to consistent start times.

4. Trial Lessons

Students may book up to 3 free trial lessons in total, with no more than 1 trial per teacher-student pair. Trial lessons are intended to help students choose a teacher before starting a paid subscription.

If a student does not attend a trial lesson, the trial counts as used. If a teacher does not attend a trial lesson, the student may file a no-show report. Filing the report opens a claim; the free trial is restored only after the teacher confirms they missed the lesson or an admin decides the claim in the student's favour. A cancelled or reported trial still counts as that pair's one trial, so the same teacher cannot be booked again on a free trial.

5. Payments and Subscriptions

Regular lessons are billed as subscriptions via Stripe. Students choose a weekly slot and a frequency of 1-3 lessons per week. Billing occurs every 4 weeks (28 days). Trial lessons do not involve any payment.

Classbookly charges Teachers no commission. The Teacher is the seller of the lesson and Classbookly acts only as an intermediary; Classbookly is not a party to the contract between the Teacher and the Student.

Where Stripe offers merchant accounts in the Teacher's country, payments are processed directly on the Teacher's connected Stripe account and the Teacher receives the full lesson price less Stripe's own transaction fee. Where Stripe does not operate, Classbookly collects the payment on the Teacher's behalf and forwards the lesson price to the payout account the Teacher provided; those funds are held for the Teacher and are not Classbookly's income.

Teachers are responsible for their own taxes on lesson income, including determining whether they must register for or charge VAT, and for issuing any invoices their own law requires. Classbookly may issue such documentation on the Teacher's behalf where that helps accurate reporting. Classbookly may collect and report Teacher information required by law, including under Council Directive (EU) 2021/514 (DAC7), and may withhold payouts until the Teacher provides the required information.

Classbookly invoices the Teacher for the service fees it collected, normally once per month. Classbookly may offset a negative balance, a refund, or a chargeback against amounts otherwise payable to the Teacher.

5.1 Student service fee

Where a Student books a Teacher they found through the Classbookly marketplace, Classbookly adds a service fee of 8% of the lesson price to the Student's payment. The fee is shown separately before checkout and on every invoice, and it is not deducted from the Teacher's earnings.

No service fee is charged where the Student's account was created through that Teacher's invite link, or where the Teacher invited the Student's existing account by email and the Student accepted. How a Student was acquired is recorded at their first booking with that Teacher and is not changed afterwards.

5.2 Subscription cancellation

Students may cancel a subscription at any time. Cancellation applies to future lessons, and lessons already paid for in the current billing period that will no longer take place are refunded together with the service fee charged on them.

5.3 Teacher no-shows

Where a Teacher does not attend a paid lesson, the Student may file a no-show report. Filing the report opens a claim and holds payment for that lesson; it does not by itself restore a trial or apply a billing credit. The Student receives a credit for that lesson against their next invoice only after the Teacher confirms they missed the lesson or an admin confirms the claim. A pending credit is not refunded if the Student cancels the subscription before the claim is confirmed. Where the missed lesson was a free trial, the Student's free trial is restored under the same confirmation rule instead of a billing credit.

6. No-Show Policy

6.1 Grace period

Both parties have a 15-minute grace period from the scheduled lesson start time.

6.2 Student no-show

If a student does not join within 15 minutes, the teacher may report a no-show. The lesson is marked as completed for payout purposes, and no refund or make-up lesson is provided.

6.3 Teacher no-show

If a teacher does not join within 15 minutes, the student may report a no-show. The report opens a claim: the lesson is cancelled and the teacher is not paid while the claim is pending. For regular lessons, the student receives a billing credit only after the teacher confirms they missed the lesson or an admin decides the claim. For trial lessons, the free trial is restored under the same rule. Teachers with repeated no-shows may be hidden from the marketplace or suspended for review. A pending claim does not automatically pay the teacher after a timeout; an overdue claim is flagged for an admin, who may confirm or reject it.

6.4 Lateness

Students may join late, but the lesson does not extend beyond the original end time. Teachers who are late should make up the time during the same lesson or the next session.

7. Rescheduling

Students may reschedule lessons with at least 12 hours' notice before the lesson start time. Rescheduled lessons must be moved to a valid available slot within 14 days of the original date. Each lesson can only be rescheduled once, and subscriptions may be subject to monthly reschedule limits shown in the student dashboard.

8. Lesson Cancellation Requests

Students cannot unilaterally cancel an individual scheduled lesson. To skip a specific lesson, the student must send a cancellation request to the teacher at least 7 days before the lesson start time. The teacher may approve or decline the request. If approved, the lesson is cancelled without an additional refund for that individual session.

9. Teacher Obligations

Teachers agree to appear on time for lessons, maintain professional conduct, keep their meeting link and availability accurate, respond to cancellation requests within 24 hours, and provide truthful information about their experience and qualifications. English teachers must provide accurate certification information during verification.

Teachers who repeatedly fail to meet these obligations may have their profile suspended or removed from the Platform.

10. Right of Withdrawal (EU)

If you are an EU consumer, you may have statutory withdrawal rights for certain purchases. Where a subscription begins immediately or lessons are consumed before the withdrawal period ends, those rights may be reduced or excluded to the extent permitted by law.

11. Intellectual Property

Teachers retain ownership of their teaching materials and content. By uploading content such as profile text, video, or supporting verification documents, teachers grant Classbookly a non-exclusive license to store, review, and display that content for the purpose of operating the marketplace.

12. Limitation of Liability

Classbookly acts as an intermediary between students and teachers. We do not guarantee lesson quality, teacher suitability, specific learning outcomes, or uninterrupted third-party video tools such as Zoom or Google Meet.

13. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes where required by law. Continued use of the Platform after the effective date of updated Terms constitutes acceptance of those Terms.

14. Contact

For questions about these Terms, contact us at hello@classbookly.com.